Deposit Services Specialist II - Lincoln, RI

Reporting to Deposit Services Team Manager, the Deposit Services Deposit Specialist II will be an experienced specialist, who is responsible for the execution of BAU functions performed by themselves within their respective team. The Deposit Specialist II will perform regular day to day activities similar to one or more other Deposit Specialists as well as the more complex activities and functions. Activities and functions may include but not limited to: processing transactions and/or maintenance requests, executing financial and/or operational controls, user testing, release management, and workflow review. The Deposit Specialist II will play a key role in supporting the team and other business lines.

• Perform expected day-to-day activities
• Be able to handle more complex activities and functions, exceptions, and escalated situations based on their knowledge and experience
• Develop and provide functional expertise and advise on processes and controls
• Be able to communicate business, functional and data requirements related to processes
• Provide training to other team specialists on existing or new functionalities
• Assist in the development of appropriate test plans/scripts and then subsequent testing of projects and releases
• Review and advise on operational process flows, procedures and other training materials as well as keeping documentation up to date
• Assist in the gathering evidence for audit and exam requirements
• Assist in issue management - issue identification, impact assessment, and remediation efforts
• Aware of regulatory requirements related to team processes and functions; assist in control updates to maintain compliance
• Serve as liaison to other teams within the department as well as other business lines based on functional knowledge
• <=10% Travel requirement

• Two (2) or more years' experience in Bank Deposit Operations
• Strong problem solving and issue management skills
• Strong writing and presentation skills
• Detail oriented with strong planning skills and consistent follow through
• Ability to train peers on daily functions
• Able to successfully balance conflicting priorities
• Intermediate knowledge of Microsoft Office, including proficiency in data manipulation (Excel, Access, etc.)
• Highly self-motivated and directed, as well as a team contributor

• Perform required research and actions on all garnishments and other legal requests served upon the bank(s).
• Process requests including statement research, account adjustments, tax form reprints, incoming returns etc received by internal and external parties.
• Perform annual TIN compliance tasks
• Ensure the accurate review of eligible accounts under respective state unclaimed property laws.
• Review reports and process necessary maintenance for Bank functions such as, the courtesy overdraft program, IOLTA remittances, and signature reviews, etc.

• Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork.