Dental Insurance Specialist

About the Practice:

Ellis Family Dentistry is a family-run dental practice operating in Hopewell, VA since 1978. We are a growth-oriented practice focused on a balance of state-of-the-art technology and old-fashioned, friendly service. We value our team like family and help each individual reach their professional potential. We believe that great service starts with a great team. Our dentists and dental professionals are dedicated to providing exceptional and caring service. Check us out on Google, Facebook, and at ~~~

Responsibilities:

Candidate must be a friendly, caring, goal and team oriented individual that is self-motivated and able to provide exceptional customer service with a smile. Exceptional math and grammar skills required.

• Verify insurance benefits daily

• Accurately enter insurance benefits into Practice Management Software

• Accurately estimate co-pays to collect at the time of service, taking into account insurance plan maximums and exclusions

• Calculate end of day totals and reconciliation with no exceptions

• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively

• Document basic insurance information in the patient’s file for quick reference

• Process and submit insurance claims daily

• Monitor and follow-up on outstanding claims

• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment

• Solidify the financial agreement with the patient, such as payment amount and schedule

• Follow through with correspondence regarding collection when unable to contact the patient on the telephone

• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable

• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment

• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage

• Handle all inquiries concerning insurance daily

• Answer phones and schedule appointments as necessary

• Help contact patients to fill open hygiene and doctor time in schedule

• Perform patient checkouts and collect correct co-pays

• Comfortable multi-tasking and working in a fast paced environment

Qualifications:

• Minimum of 1-2 years experience and knowledge of dental insurances.

• Experience with VA Claims is a plus

• Experience with PracticeWorks is a plus

• Knowledge of English composition, grammar, spelling, and punctuation

• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)

Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Salary Range:
21-24/hr Requisition Number:
2025-14255