Delivery Lead

Job Description

Insight Global is looking for Contact Centre Development Leads, Delivery Leads, and Application Owners to join the Contact Centre Technology team at a large financial institution. These individuals will run, own, and manage applications, put them through QA cycles and production, communicate with the business, development, and QA teams to troubleshoot defects and manage the application and service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

-Strong experience with dialler

-Strong experience with Genesys software

-Strong experience with Verint or similar: Call Recording, Quality Monitoring, Speech Analytics, Desktop Process Analytics, Workforce Management Analytics

-Strong experience with IP Telephony technologies, products, and services

-Natural Language IVR

-Soft phone/hard phone understanding (SBC management, toll free, IP telephony) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.