Dedicated Maintenance & Support Coordinator

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Provides dedicated support to assigned strategic clients for maintenance and implementations of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless experience with Treasury Management products. Serves as the main point and liaison for the client representative via phone or email, conducts implementation activities, monitors, and tracks implementation requests through to client use. Builds a positive client relationship by ensuring an optimal level of service delivery and product functionality exceeding clients' expectations. Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding.

ESSENTIAL FUNCTIONS:

Serve as the dedicated support and maintenance coordinator for assigned client(s) and the point of contact for internal departments during the implementation process. Builds a relationship with assigned client(s) and internal dedicated partners. Communicates effectively with all levels of external client participants and internal U.S. Bank partners, establishing and maintaining positive working relationships. Leads projects for assigned clients ensuring participation from external and internal partners, assigned tasks completed on time, and management of project to completion. Manages multiple requests and deadlines simultaneously, set priorities and adapts to changing conditions. Responds and tracks unique client needs and situations to affect a positive outcome when presented with obstacles and challenges. Adapts and translates implementation processes for clients and apply them to actionable and practical plans within a client profile. Creates, prepares documentation, and processes implementation maintenance requests for Treasury Management products. Plans, organizes, and coordinates tasks to meet deadlines with assigned technical and operational groups throughout implementation while ensuring a superior client onboarding. Provides accurate complete information to establish products and services on back-end systems. Follows up with the client to ensure proper implementation of the products and services, taking responsibility to answer questions. Utilizes client profile and available automations to determine scope of requested services and provide accurate complete information to complete maintenance for treasury management products and services. Participates in and contribute to projects for organizational initiatives, taking an active approach in identifying and recommending improvements to existing processes and products. Provides guidance to peers and shares best practices to enhance the client experience. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically five to eight years of related experience

Preferred Skills/Experience

• Advanced knowledge of assigned business line or functional area

• Strong organizational and analytical skills

• Thorough knowledge of project management

• Ability to identify and resolve exceptions and to analyze data

• Demonstrated leadership skills

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (~~~) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (~~~) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (~~~) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $79,135.00 - $93,100.00 - $102,410.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.