Dealer Services Analyst

In this position...

Dealer Service Analysts analyze, investigate, and decision credit offerings for the contiguous United States and related market areas. Daily work includes call handling and credit offering discussion with Ford dealers and Lincoln retailers. Strong sales and negotiation skills are paramount to contributing to our success. Applicants should have an understanding of credit, financial analysis, sales, collections, and relationship management.

The Dealer Services Analyst is a remote position. There are multiple openings. Applicants should live within reasonable commuting distance (approximately 50 miles) to Dearborn, MI, Nashville, TN, Colorado Springs, CO or Tampa, FL. We will consider all applicants. Applicants should include a complete resume and may also include a cover letter.

What you'll do...

• Analyze and decision consumer (Ford Credit) credit applications

• Adhere to purchase approval limits and investigation standards

• Sell the benefit of the Company's value proposition to the dealers and effectively maintain a consistent purchase policy based on dealer support, liquidation experience, and management direction

• Understand and practice business unit financing plans, programs, and procedures

• Develop and maintain strong business relationships with dealership personnel

• Complete all required procedural reviews in a timely manner to identify potential misrepresentations or fraud

• Perform investigations as required

• Support the sales organization as required to complement business activities

• Participate actively in DSA calibration sessions

• Support a culture which ensures a sales mindset is maintained

• Perform daily responsibilities to ensure high levels of dealer and customer satisfaction Support Dealer Satisfaction and Net Promoter Score (NPS) initiatives

• Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals

• Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.)

• Welcome positive coaching and learning opportunities to improve your skills

You'll have...

• Bachelor of Business Administration or related Business Degree.

• Basic understanding of credit, financial analysis, sales, collections, and relationship management

• Computer skills, including knowledge of Microsoft Office applications, and speed and accuracy in typing and data entry

• Excellent verbal and written communication skills

• Sales and negotiation skills

• Ability to perform multiple tasks simultaneously, while maintaining high level of organization and time management

• Analytical and decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges

• Interpersonal skills, including the ability to quickly adapt communication style and approach as appropriate

• Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, Saturdays, and Sundays

• Ability/willingness to travel as needed to attend training, dealer events or in-person meetings

• Applicants need to be willing to fulfill employment obligations in a work from home environment and have reliable, high-speed internet connectivity and a quiet space (minimal distractions or interruptions) from which to work at home)

• Applicants should live within reasonable commuting distance (approximately 50 miles) to Dearborn, MI, Nashville, TN, Colorado Springs, CO or Tampa, FL. We will consider all applicants.

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

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This position is a salary grade 5

This position is a range of salary grades 4-5

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call ~~~.

Requisition ID : 35962