Dealer Service Specialist

Description

The primary role of the Dealer Services Specialist is to facilitate the collection and reconciliation of payments made to our dealer reserve accounts. The role involves direct communication with dealer partners to establish and maintain accurate contact information and provide detailed explanation of accounts when needed. The colleague will perform routine accounting transactions.

This position requires strong analytical skills in addition to an accounting background or associated work experience. The dealer services specialist will work closely with our Finance and Loan Servicing partners which will require strong communication skills. Additionally, the role will involve direct communication with our dealer partners to facilitate any adjustments necessary. Strong aptitudes with the Microsoft Office Suite, ALS, and CMOD are preferred.

Qualifications

• High school diploma or equivalent GED

• Applicant should have strong Excel background

• Applicant should have strong mathematic competencies

• Applicant should have strong analytical skills

• Applicant should have strong communication skills

• Familiarity with ALS a plus

• Familiarity with Indirect Auto Lending preferred

• 1-3 years of accounting background preferred

• Strong phone skills necessary for collection of negative reserve balances owed

• Must be able to manage multiple responsibilities effectively while prioritizing and organizing tasks

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: 8:30-5:00 Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/07/2025