Data Voice Senior Analyst

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered. Handles the most complex order intakes or customers.

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations

• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.

• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.

• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).

• Support operational dashboards for order visibility and forecasting to improve predictability and control.

• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.

• Collaborate with Service Management to maintain client health index and manage customer relationships from delivery to billing.

• Responds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers.

• Researches and resolves order errors and updates the system and suggests system or process improvements related to errors.

• May assist in training or mentoring junior Order Intake Specialists.

Minimum Qualifications

• Associate's degree in a related field or equivalent work experience

• 5-8 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.

Other Job Specific Skills

• Strong analytical and problem-solving abilities.

• Proficient in the use of innovative tools and analytics for process optimization.

• Excellent interpersonal and customer service skills.

• Strong organizational skills and the ability to manage a high volume of orders.

• Strong written and verbal communication skills.

• Proficient in using various intake methods and comfortable working with technology.

• Ability to work effectively in a team environment.

• Ability to work on MS Excel for any business calculation.

• Keen attention to detail and accuracy.

• Ability to work well under pressure.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$46k - $66k

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.