Data Analytics Manager

Description

Description - External

There's never been a more exciting time to join United Airlines! We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with pioneering technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

This person would be part of the Digital Channels, Personalization, and Loyalty technology Product Analytics team. In the position of Data Analyst Manager, your responsibilities include developing and maintaining solid relationships with key collaborators in the Digital Channels, Personalization, and Loyalty technology teams. You will also be leading and coaching a team that will collaborate with the Digital Operations Center (DOC) on operational metrics.

You would be interpreting data from various sources, analyzing patterns and trends, and redefining it into actionable information to enhance Operational Excellence (OX). Additionally, you will be responsible for identifying application improvements and establishing metrics for measurement.

Areas of focus will include, but are not limited to:

• Data Visualizations

• Application performance analysis

• Error patterns, top factors contributing to errors

• Identify, design, and implement internal process improvements: recommendations for performance and greater scalability

• Modeling and coding of data

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Qualifications - External

Required

• Bachelor's degree with a background in a quantitative field (Computer Science, Mathematics, Statistics, Economics, Engineering, Operations Research) preferred

• 4+ years of experience as Data Analyst, Business Intelligence Developer, or a related analytical role

• 1+ years (3+ plus years preferred) as a Manager and at least 2 years in a Fortune 500 company

• Experience putting together presentations for collaborators and leaders at an MD and VP level and interact with all levels of management

• Proven Team Manager, ability to communicate a vision, inspire the team towards that vision and provide support to achieve it

• Expert level BI dashboarding experience (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards.

• Advanced Excel knowledge

• Experience analyzing ecommerce platforms for Web, Mobile App, Loyalty, Demonstrated experience in handling substantial data sets and relational databases (SQL and Non-SQL)

• Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand critical metric / Goal Settings from teams to large organizations

• Advanced level SQL skills

• Strong problem-solving skills, using data to tackle problems

• Desire to attack complex data sets

• Outstanding writing, communication, and presentation skills

• Ability to work independently and manage several simultaneous projects with a focus on results

• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Master's degree in analytical field preferred

• Certifications including Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics

• Experience with DataDog / AppD / Kibana

• Experience with Enterprise Monitoring Systems

• Experience with Palantir Foundry, Microsoft SQL Server Management Studio

• Experience with AWS - Redshift, Quicksight, Athena

• Experience with Big Query, Quantum Metrics, Akamai

• Experience with text analytics and machine learning

• Data Engineering experience

• Exposure to Python, Spark, R

• Continuous integration & delivery using Agile methodologies

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT