CWR Customer Service Rep I

Job Title: Customer Service Representative

Location: Kent, WA

Work Schedule: Flexible between Monday-Saturday, 05:00 - 19:00 (8-hour shifts, 5 days a week) Pay: $18-$20 per hour

Languages Required: Spanish (preferred)

Employment Type: Full-time

About the Role:

As a Customer Service Representative, you will be at the heart of delivering exceptional service to our customers, business partners, and drivers. In this dynamic role, your primary responsibility will be ensuring we fulfill our promises and exceed customer expectations. Your day-to-day activities will involve problem-solving, managing customer concerns, and helping to streamline operations, all while maintaining a calm and professional demeanor.

This is a flexible, fast-paced role where you'll work closely with a team that values innovation, customer satisfaction, and collaboration. If you're passionate about helping others and thrive in a customer-centric environment, this could be the perfect opportunity for you.

Key Responsibilities:

• Assist customers and business partners via telephone and email in a professional and efficient manner.

• Handle customer complaints, concerns, and inquiries with empathy and in a calm, solution-focused way.

• Diagnose, assess, and resolve customer issues promptly, ensuring customer satisfaction.

• Monitor delivery routes and ensure progress is tracked to meet expected timelines.

• Scan haul-away pods, verify stamps, and ensure accurate order fulfillment.

• Process changes, cancellations, or adjustments to delivery orders as necessary.

• Maintain clear communication with internal teams to resolve issues and keep customers informed.

• Work within a fast-paced, constantly changing environment while meeting performance targets.

What You'll Need to Excel:

At a minimum, you'll need:

• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, MS Project).

• Ability to multitask and handle multiple inquiries at once while maintaining quality service.

• Excellent written and verbal communication skills in English (Spanish is highly preferred).

• Exceptional problem-solving skills and a calm, professional demeanor in all situations.

It's a bonus if you also have:

• A high school diploma or equivalent.

• At least 1 year of related experience in a customer service or call center environment.

• Strong customer service skills with a proven ability to resolve issues effectively and with empathy.

• Solid organizational skills and the ability to manage competing priorities under pressure.

Why Join Us?

In this role, you'll be supported by a passionate, collaborative team driven by a shared commitment to customer satisfaction. We value innovation and continuous improvement, and we believe in empowering our employees to grow personally and professionally. We offer a flexible, dynamic work environment where your hard work and dedication will be rewarded with opportunities for career advancement.

If you're eager to join a team that is transforming the customer service experience and committed to making a real impact, we would love to hear from you.

Apply today and make a difference!

Pay Details: $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance