CWM-Marcus by Goldman Sachs- Back Office Fulfillment Specialist- Draper, UT

MORE ABOUT THIS JOB:

Consumer

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

RESPONSIBILITIES AND QUALIFICATIONS:

Responsibilities:

• Provide incoming call coverage when needed to assist customers with various online retail deposit products such online savings accounts and certificate of deposits

• Application review and processing

• Complaint monitoring and correspondence

• Money movement transactions

• Access multiple electronic systems and document steps taken to efficiently service the customer

• Participate in projects to drive operational excellence

• Meet established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers

Basic Qualifications:

• High School diploma or GED.

• Minimum 2 years of customer service experience.

• Must have a positive attitude and be self-directed, detail oriented, driven and able to work independently in a team-oriented and fast paced environment.

• Partner with a team of specialists to deliver top notch customer service while ensuring risks are appropriately mitigated.

• Showcase your attention to detail and ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved.

• Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.

Preferred Qualifications:

• Strong problem solving and analytical/accounting skills

• Ability to multi-task in a fast paced environment

• Excellent communication skills, both verbal and written

• High level of accuracy and attention to detail

• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook

• 2 years of experience in portfolio servicing, loan/lease accounts reconciliations, booking, charges adjustments, payment histories, A/R system, ACH (Sure pay) setup, loan terminations, etc.

• Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks.

• Associate’s or Bachelor’s Degree

ABOUT GOLDMAN SACHS:

ABOUT GOLDMAN SACHS

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