Customer Support Specialist

Description:

Roxtec Inc. (~~~) is the world's largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe penetrations, which raise the quality, safety and flexibility in working environments. Founded in 1990, Roxtec has become one of the most rapidly growing companies of its kind, averaging 30% annual growth over the past 10 years.

Job Summary

The Customer Support Specialist will work with our Technical and Commercial Support team serving as a liaison between technical support, outside sales, and logistics to improve customer service in the US.

Essential Job Functions

• Develop and maintain strong customer relationships providing exceptional customer service to internal and external customers.
• Prepare routine documentation to ensure proper processing of customer orders for logistics.
• Data entry into CRM system.
• Conduct stock checks for distribution and subsidiaries.
• Manage CRM system to execute inquiries for RFQ's, products sourcing, services and solutions, price discrepancies, order tracking and delivery schedules.
• Proactively communicate with customers on order status, shipping inquiries, material coordination, and logistical issues.
• You will work with peers, assisting where necessary to assist in maintaining an even workflow between team members
• Responsible for forwarding calls and/or relevant messages.
• Taking minutes at meetings
• Other duties as assigned.

Requirements:

Requirements

• Excellent ability to multi-task in a high volume, fast-paced, dynamic work environment.
• Must be customer-focused, detail oriented, and solution-minded.
• Good organization and time management skills required.
• Capable of making independent decisions and possess the ability to work with minimal supervision.

Education and Experience

• High school degree or equivalent
• Excellent communication skills both verbal and written
• Strong mathematical/technical/mechanical aptitude
• Knowledgeable in the Microsoft Suite of products (Excel, Word, PowerPoint, Outlook)

Physical Requirements

• Required to wear PPE as needed

Physical Demands (reasonable accommodations may be made, if necessary):

Physical Abilities

• Stand - Frequently
• Walk - Frequently
• Sit - Continuously
• Climb – N/A
• Crawl - N/A
• Squat or Kneel - Occasionally
• Bend - Occasionally
• Fine Manipulation - Occasionally
• Reach Outward - Occasionally
• Reach Above Shoulder - Occasionally
• Drive - Occasionally

Lift /Carry

• 10 lbs or less - Occasionally
• 11-20 lbs - Occasionally
• 21-50 lbs - Occasionally
• over 50 lbs - N/A

Push / Pull

• 10 lbs or less - Occasionally
• 10-20 lbs - Occasionally
• 20-50 lbs - Occasionally
• Over 50 lbs - N/A

N/A (Not Applicable)

• Activity is not applicable to this occupation

Occasionally

• Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)

Frequently

• Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Benefits

In addition to our competitive compensation package, Roxtec offers the following benefits:

· Medical, dental, prescription and vision coverage

· Matching 401(k)

· Vacation, personal time, wellness hours, paid holidays

· Career development opportunities

· Education and tuition reimbursement programs available

· Flexible or hybrid schedules based on position

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.

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