• Customer Support Representative - Office / Remote

    Baca Consulting Group • Pittsburgh, PA 15213

    Job #2750195803

  • About Baca Consulting Group

    Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A’s and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,

    We are a dynamic and rapidly growing company in the undefined industry. Our mission is to provide our customers with high-quality products and exceptional customer service. We are seeking a talented and dedicated Customer Support Representative to join our team and help us achieve our goals.

    Position Overview:
    As a Customer Support Representative, you will be the first point of contact for our customers. You will assist them with any inquiries, concerns, or issues they may have regarding our products and services. This is a hybrid role that offers the flexibility to work both in the office and remotely.

    Key Responsibilities:

    • Serve as the main point of contact for customers via phone, email, and chat
    • Provide timely and accurate responses to customer inquiries and resolve issues in a professional and efficient manner
    • Build and maintain strong relationships with customers by actively listening to their needs and providing personalized solutions
    • Collaborate with other departments to ensure customer satisfaction and follow-up on customer feedback
    • Maintain a high level of product knowledge to effectively troubleshoot and resolve customer concerns
    • Document all customer interactions and update customer records in our CRM system
    • Identify and escalate complex issues to the appropriate team member
    • Continuously strive to improve customer support processes and procedures

    Qualifications:

    • 2+ years of experience in a customer service or support role
    • Excellent communication skills, both written and verbal
    • Ability to work independently and in a team environment
    • Strong problem-solving skills and ability to think on your feet
    • Proficient in Microsoft Office and CRM systems
    • Highly organized and detail-oriented
    • Flexibility to work in an office and remote setting
    • High school diploma or equivalent; Bachelor's degree preferred

    Why Join Us?

    • Competitive salary and benefits package
    • Career growth opportunities within a rapidly expanding company
    • Collaborative and inclusive work environment
    • Flexibility to work both in the office and remotely
    • Employee discounts on company products
    • Fun company events and team-building activities

    If you are passionate about providing exceptional customer service and have the skills and qualifications mentioned above, we would love to hear from you. Apply now to join our team as a Customer Support Representative!

    The pay range for this role is:

    27 - 30 USD per hour(Pittsburgh, PA 15213)


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