Customer Support Representative

Position: Customer Support Representative
Location: Remote/Work from home
Duration: 6 Month Contract

About the Company:

DanceBUG Inc. is the industry leader in Dance Media and Software. Specializing in innovative solutions for the Dance Community, DanceBUG distributes and streams media through their platform at ~~~ as well as their app.

Pioneers of the industry, their first product almost 25 years ago was a video adjudication solution called “Video Judge”, followed by a suite of software solutions to assist with Registration, Scheduling, Tabulation, and Streaming. Now considered the “Industry Standard” in Dance Videography and Photography. DanceBUG services more competitions and studios than any other organization in the World.

Job Summary:

We are searching for an energetic and motivated Customer Support Representative to join our team. In this role, you would utilize your exceptional interpersonal, communication, and problem-solving skills to respond to a high volume of calls, tickets and chat messages from our customers. In doing so, you would be required to:

• Address customer inquiries timely and accurately
• Troubleshoot customer-related issues and meet our daily performance targets
• Build positive relationships with our customers
• Enter media orders and process financial transactions
• Contribute to an organized online workspace
• Other duties as required

Qualifications:

• College or University Degree (In-Progress or Completed)
• Fluent in English
• Customer support experience
• Experience in a high-volume call center, VOIP, Zendesk, CRM software are all assets
• Motivated self-starter with access to a quiet workspace and high-speed internet
• Excellent communication skills (both written and verbal)
• Strong problem-solving abilities
• Dance or videography experience are assets
• Legally entitled to work in Canada

COMPENSATION
$18.55 - $20.55 per hour

DanceBUG Inc.is an equal-opportunity employer. We embrace diversity and encourage all qualified candidates to apply. If you require an accommodation to submit your application, please contact us. Only those who have been selected for an interview will be contacted.

About the Company:

DanceBUG Inc. is the industry leader in Dance Media and Software. Specializing in innovative solutions for the Dance Community, DanceBUG distributes and streams media through their platform at ~~~ as well as their app.

Pioneers of the industry, their first product almost 25 years ago was a video adjudication solution called “Video Judge”, followed by a suite of software solutions to assist with Registration, Scheduling, Tabulation, and Streaming. Now considered the “Industry Standard” in Dance Videography and Photography. DanceBUG services more competitions and studios than any other organization in the World.

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