Customer Success Advocate

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.

At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and provide services for every industry - such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses.

We are looking for an experienced Customer Service Advocate who:

• Does not want to work in Corporate America

• Wants to make a difference every day at work

• Wants to have true work/life balance

• Loves to learn new things

• Has ideas on how to make things better

Benefits

• Health Insurance

• Dental & Vision Insurance

• Life Insurance

• Medical & Childcare Flexible Spending Accounts

• Education Assistance

• 401(k) with Matching

• Fitness Bank

• Pre-tax Transit Program

• PTO Bank

• Paid Holidays

• Paid Diversity Days

• Volunteer Time Off

• Referral Bonus Program

• Competitive wage ($20-$24 hourly)

Position Purpose

We are looking for a passionate Customer Success Associate (CSA) to support our company in sales, marketing, account management and technical support. Our CSA drives all areas of customer success, from account set-up and implementation to solving our Customers' daily challenges. We are proactive, and you should be too. We don't wait for problems to arise.

Essential Functions & Principal Accountabilities

• Interact with our customers via multiple channels, including phone and email

• Ensure customer satisfaction

• Improve customer facing processes and best practices

• Convey core mission and values of our company

• Assist the sales and marketing efforts of the company to deliver a WOW customer experience

• Update and expand the functionality of our customer care center

• Efficiently manage and communicate customer issues and opportunities reports

• Being physically present at the worksite

Skills and Attributes We'd Like You to Have

• Meet daily phone coverage requirements 4-6 hours daily

• Meet daily order entry requirements for assigned team

• Answer & respond to customer questions within 24 hours

• Attend and participate in weekly meeting

• Answer phone within 7s

• Answer customer questions

• Take customer orders

• Represent LabelMaster professionally at all times

Experience We'd Like You to Have

• Reasoning ability - Ability to apply commonsense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving many concrete variables in standardized and un-standardized situations

• Has a strong sense of urgency

• Thrives in a dynamic environment (can be flexible/handle ambiguity)

• Exceptional verbal and written communication skills

• Results oriented with a "Can Do" attitude

• Proven ability to prioritize and manage multiple tasks at once

• Highly collaborative but able to work independently

• Inquisitive and committed to challenging the status quo in a constructive manner

• Passionate about Customer Success

??????? Education/Training/Experience

• High School diploma or equivalent

• 2 year customer service experience preferred

• MS Office Suite experience desirable

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EEO Employer - Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing ~~~.