Customer Solution Strategist

The Opportunity

The Customer Solution Strategist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite at the Memphis, TN branch.

How you will impact Victory Packaging, a Smurfit Westrock company:

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.

• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.

• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.

• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, etc. based on customer needs.

• Uses creative problem solving to achieve sales and customer objectives.

• Identify cost saving opportunities for accounts to improve profitability.

• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.

• Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.

• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes.

What you need to succeed:

• Associate degree (AA) or equivalent from two-year college or technical school preferred.

• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.

• Experience with project management and meeting specific deadlines in a dynamic environment.

• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.

• Confident interpersonal, verbal, and written communication skills with various organizational levels.

• Fluency in English required, verbal and written; bilingual skills preferred.

• Proficient data entry skills and above average knowledge of MS Office products.

• Available to work on the last day of each month to process closing of month end.

• Occasional Travel

What we offer

• Corporate culture based on integrity, respect, accountability and excellence

• Comprehensive training with numerous learning and development opportunities

• An attractive salary reflecting skills, competencies and potential

• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.