Customer Service Specialist

Days: Thurs-Monday 8:00am-4:00pm (events and holidays as needed)

Responsibilities:

• Front desk supervisor responsible for front desk operations
• Welcome customers and guests in a warm and friendly manner
• Checks in guests for tours
• Handles customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
• Provides guest service, guidance, and leadership to ensure consistent customer service is provided
• Answering emails and respond to questions
• Knows essential aspects of business operations
• Picks up mail and distributes appropriately
• Monitors lobby traffic and work area and customer flow
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner
• Facilitates correspondence with customers
• Resolves customer complaints
• Escalating queries and concerns when necessary
• Working directly with Customer Relations team
• Working with other departments to find appropriate solutions
• Assists the Administrative team and special projects

Skills

• Uses conflict resolution to diffuse disgruntled customers
• Building positive rapport with customers
• Interpersonal and customer service skills to ensure positive interactions with customers
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to handle patrons who may be upset
• Time-management skills to respond to customer emails and calls promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills for customer records management and database
• Proficiency in Microsoft Office Suite