Customer Service (Seasonal/Bonus)

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is an onsite position in Wichita, KS. 

Qualifications

• Previous 1 year customer service or customer support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 20-25 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 16 years of age
• If working remotely a background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
  • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $13/hour, plus shift differential(extra $1/hr nights & wkds) 
  • Receive a $200 bonus if actively employed and in good standing on 12/16/22 paycheck
• Work hours - Shifts between 7:00am-12:00am(CST) ; Work Days - Mon-Fri & Every Other Weekend (day off during week on wkd rotation)
• Paid Training - typically 2-4 days in length from 8:00am-5:00pm or 5:30pm-10pm (CST)
• Status - Temporary; 20-40 hours per wk.
  • Can turn into regular FT or PT employment pending attendance & performance pending business needs
  • Position expected to last till Christmas

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.