Customer Service Representative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (~~~/) around the globe, chances are, we have something special for you.

SUMMARY

Working in a team environment you will be responsible for processing/monitoring sales orders, handling all forms of aftermarket request, while providing excellent customer service to our external customers and channel partners, as well as our internal departments. In addition, you must be able to multitask, and switch focus quickly as the workload demands.

ESSENTIAL FUNCTIONS

• Serve as the primary point of contact for all customer inquiries and concerns both over the phone and via email.

• Manages end-to-end customer order processing from purchase order receipt to product shipment.

• Handles inbound phone calls and customer support email requests.

• Triage and manage escalations in a timely and professional manner.

• Provides answers to general technical product questions.

• Supports the sales team with pricing, quoting, and general product assistance.

• Resolve internal customer issues promptly and thoroughly.

• Expedites shipments when necessary.

• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.

• Partner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelines.

• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.

• Ability to share work among a customer service team.

• Keep accurate records of customer interactions, transactions, comments, and complaints in our CRM system.

• Works closely with technical support to provide the most accurate and best product options for the customers' needs.

OTHER JOB FUNCTIONS

• Assist with continuous improvement opportunities throughout the year (RIE's, special projects)

• Updates and maintains customer information databases (CRM)

• Performs other duties as assigned or directed.

ORGANIZATIONAL RELATIONSHIPS:

Interfaces extensively with RSD's, Application Engineering, Production and Planning, Commercial Engineering, and Accounting.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Ability to: lift and carry up to 15 pounds occasionally, movement within office complex, write by hand and keyboard, and perform general office functions. Ability to communicate by speech and hearing continuously, by phone, in person, and using electronic media.

• Visual acuity needed for close detail work and computer use.

• Must be willing to travel via plane/car/train as required.

JOB CONDITIONS :

General office and manufacturing environment.

QUALIFICATIONS

• High school diploma/GED required. College degree or minimum of three (3) years in a customer service is preferred.

• Requires excellent listening, oral, and written communication skills.

• Employee must be highly organized and detail oriented.

• Must be able to comprehend and utilize various PC software programs with proficiency in Microsoft Office (Excel, Word, & Outlook) a plus.

• Language skills other than English is beneficial.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $35,600.00 - $53,400.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: ~~~/

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at ~~~ for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Pulsafeeder EPO