Customer Service Representative-Renegade Racing Fuels

Renegade Racing Fuels a division of Valor, LLC in Owensboro, KY is looking for a highly motivated, independent, positive personality to fill the role of Customer Service Representative. Interested in Racing? This is your place. Can you take a concept and own through completion? If so this is you. Valor, LLC is an independent family owned company.

As a part of the interview process, please complete this quick survey:

The customer service representative will be responsible for handling customer inquiries, providing product information, and helping the customers by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

• Ability to memorize, recall, or research answers quickly

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

• Ability to learn and follow all customer service procedures and policies

• Strive to meet and go above personal and team targets, goals, and quotas

• Aim for customer resolution and return

• Record, organize and file customer interactions and profile/account changes

• Able to address returns, refunds, and shipping tracking numbers

Requirements

• High school degree or equivalent

• Previous experience in customer support, client services, sales, or a related field

• Excellent at communicating over the phone and handling phone systems

• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts

• Able to concentrate on multiple problems at once

• Excellent time management and prioritization skills

• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

• Customer-focused for positive customer experience and resolution