• Customer Service Representative

    Sunset Heating, Cooling, & Plumbing • Portland, OR 97239

    Job #2814483940

  • Overview:

    Looking to TRADE UP to a better opportunity? Sunset Heating and Cooling is looking to hire the best Customer Service Representatives in the Portland area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You will benefit from uncapped salaries, with the peace of mind of a stable and secure local brand.

    The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.

    Benefits:

    • 401(k)

    • Dental insurance

    • Employee discount

    • Health insurance

    • Paid time off

    • Vision insurance

    Key Responsibilities:

    • Respond to customer inquiries via phone or email in a timely and professional manner.

    • Provide accurate information about HVAC products, services, warranties, and company policies.

    • Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.

    • Handle and resolve customer complaints and issues efficiently and effectively.

    • Escalate complex issues to the appropriate department or manager when necessary.

    • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

    • Offer basic technical support and troubleshooting assistance for HVAC products.

    • Guide customers through installation and maintenance procedures for HVAC systems.

    • Coordinate with technical support teams for advanced troubleshooting and service calls.

    • Ensure the accurate processing of customer orders and their timely fulfillment.

    • Monitor order status and communicate updates to customers.

    • Manage and update customer accounts and records in the CRM system.

    • Provide customers with information about promotions, discounts, and new products.

    Qualifications:

    • Schedule: Day Shift, Hours flexible. May require overtime, night and weekends.

    • Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.

    • Familiarity with HVAC systems and terminology is highly desirable.

    • Excellent verbal and written communication skills.

    • Strong problem-solving and conflict resolution abilities.

    • Proficient in using customer service software, CRM systems.

    • Ability to multitask and manage time effectively.

    • Positive attitude and a strong commitment to customer satisfaction.

    • Ability to work in a fast-paced environment.

    • Willingness to learn and adapt to new technologies and procedures.

    Physical Demands:

    • Stand/Sit: Must be able to remain in the stationary position for 50% of the

    • May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.

    • May be required to drive and sit for long periods of time.

    • May be required to maneuver up to 25 lb. by lifting, carrying, or pushing

    Pay Transparency:

    The starting rate for this opportunity ranges from $20 to $25, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

    We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.

    We are an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. 

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