Customer Service Representative

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Norwalk, Connecticut. This role has two shifts: 3pm to 11pm AND 11pm to 7am, to choose from. This role is centered around providing exceptional customer service in a bilingual capacity, supporting customers. As a vital part of our team, you will be tasked with responding to customer inquiries, resolving issues, and maintaining accurate customer records.

Responsibilities

• Providing bilingual customer support in both Spanish and English across various communication channels.

• Assisting customers with their orders, tracking shipments, and processing returns.

• Resolving product-related issues and ensuring customer satisfaction.

• Collaborating with other departments to resolve complex customer issues and escalating problems as needed.

• Communicating effectively with customers, providing clear and concise information.

• Maintaining detailed records of customer interactions, transactions, and feedback.

• Updating customer profiles and databases with relevant information.

• Staying informed about product features, updates, and changes to provide accurate information to customers.

• Collaborating with colleagues and supervisors to enhance overall customer service and share valuable insights.

• Acting as a language resource within the team, supporting colleagues with translation and interpretation when necessary.

• Ensuring compliance with company policies and procedures.

Requirements

• Proven experience in a customer service role, preferably within a call center environment

• Proficient in handling inbound calls and addressing customer inquiries

• Excellent communication skills, both verbal and written

• Ability to empathize with and prioritize customer needs

• Uphold the company's high standard of customer service

• Demonstrated ability to handle complaints, even when handling unpleasant customers

• Ability to work in a fast-paced, high-pressure environment

• Proficient in relevant computer applications and call center systems

• High level of professionalism and patience when dealing with challenging situations

• Ability to work both independently and as part of a team

• Willingness to work different shifts as required, including weekends.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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