Customer Service Representative

Job Type

Full-time

Description

Job Title: Customer Service Representative

Location: North Charleston, SC

Compensation: Starting at $17.00/hour for entry level

Monday-Friday, 10:30am-7:00pm shift or Monday-Friday 11:00am-7:30pm

Who We Are

NAMED TOP PLACES TO WORK for the past FOUR yearsPreferred Home Services, a locally owned and operated company, is the highest rated Plumbing, Electrical, and HVAC company in the Charleston, SC area. We firmly stand by and practice our mission statement: "To deliver the highest level of home services that customers refer to family and friends; team members are proud of, and the community welcomes in its backyard."

Why Work for Us? If you want to take pride in the work you do, be valued for your contributions to the team effort, have a lasting career, be inspired every day, and have fun with your colleagues, we are looking for you! You have seen our bright green trucks in your neighborhood...now join our team.

Job Overview

The ideal candidate will be extremely comfortable receiving inbound calls and making outbound calls, possess a strong work ethic, be open to change, and excel at delivering customer satisfaction. We are seeking an individual with a cheerful outlook, a smile in your voice, and a desire to help. You must have the willingness to learn and grow with the company, as we provide training in a positive environment in which your skills can grow and expand. We also implement a transparent pay structure where you can be eligible for pay increases based upon performance data!

Responsibilities

• Initiate customer contact through a combination of inbound call taking outbound calling and web-based platforms
• Ask discovery questions, build rapport, and create a sense of urgency with the customer to maximize the chances of scheduling the appointment
• Cultivate and sustain strong customer relationships while maintaining a positive, empathetic, and professional attitude
• Initiative to resolve and de-escalate customer issues
• Maintain and update customer database with complete and accurate information
• Participate in required training
• Communicate regularly with the direct manager and with dispatchers

We solidify the importance of our team members and go above and beyond with the Benefits we offer:

• Health Insurance, Dental, and Vision

• 401(k) with up to 4% matching

• Paid Holidays

• Paid Time Off

• Life Insurance, Short Term Disability, Critical Illness, and Accident Indemnity

• Employee Referral Program with a $1,000 bonus for qualified positions

• Flexible Spending Account and Health Savings Account

• Company paid Employee Assistance Program

Requirements

• Excellent Communication Skills
• Computer literate, and comfortable working with several software platforms simultaneously
• Friendly and upbeat personality as well as maintaining a calm demeanor during stressful situations
• Able to juggle multiple tasks with multiple priorities
• Type 50+ WPM

*Preferred Home Services is an Equal Opportunity Employer.