Robert Half • Minneapolis, MN 55405
Job #2749650901
Description
We are seeking a Customer Service Representative, offering a possible contract to hire employment opportunity. This role involves handling customer inquiries via chat and phone, dealing with questions regarding educational benefits.
Managing multiple customer chats simultaneously, sometimes in conjunction with phone calls
Providing accurate responses to customer inquiries, often using FAQ resources
Handling around 60 phone calls per day, primarily answering questions similar to those received via chat
Maintaining a high level of organization, including keeping accurate customer records
Utilizing problem-solving skills to resolve customer inquiries efficiently
Applying administrative skills to process customer applications
Demonstrating proficiency in Microsoft Office Suites, Microsoft Teams, and Microsoft Outlook
Typing at a speed of 45-60 WPM to ensure efficient communication
Demonstrating strong communication skills to interact effectively with customers
Utilizing knowledge of organizational structure to direct inquiries to the appropriate departments when necessary
Requirements - Must possess excellent communication skills, both verbal and written
Proficient in typing with a speed of 45 - 60 WPM
Demonstrable experience in creative problem solving
Familiarity with student organizations and organizational structures
Prior experience in administrative assistance is desirable
Proficient in Microsoft Office Suite, including Outlook and Teams
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Excellent customer service and interpersonal skills
Demonstrated ability to handle confidential information
Ability to work independently and in a team environment
High school diploma or equivalent required, higher education preferred.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) .
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