Customer Service Representative

REO Plastics, Inc. is a progressive, ISO certified Custom Injection Molding Company that has been in business for over 60 years, serving several markets in the Manufacturing Industry. We believe that forging relationships with our customers is critical to our mutual success and strive to do so by providing the utmost in Quality, Service, and Productivity.

We are experiencing historic growth and are looking for a self-motivated, enthusiastic, and hard-working individual that has experience and an excellent work history to join our growing Company. We offer competitive starting pay, health and dental benefits, life and disability insurance, vision insurance and pet insurance. Paid vacation and paid personal time off, 10 paid holidays, and 401K plan with company match.

We are currently offering a $1500 Hiring Bonus

The Customer Service Representatives act as a liaison between the customer and Reo, with a primary focus on order management. Potential candidates will need to be able to communicate effectively verbally and via emails to both our external customers and internal staff. Candidates must embody professionalism, patience and a "people-first" attitude. The primary focus of this position is customer support, order processing, data entry, production collaboration and sales support.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- ability to focus on details and have a good understanding of the big picture.

Hours

Monday-Friday. Start times are flexible but generally start between 7:00-8:00 AM.

Key Tasks

• Review new orders for pricing, inventory, price, and expected delivery dates. Work with customer on order changes to complete required order acknowledgement and customer correspondence in order entry system.
• Order entry in Reo's IQMS/Delmiaworks ERP software system.
• Proactively investigate customer needs and anticipate order activity.
• Research customer requests or complaints regarding product availability, shipment, quantity, delivery, and lead time.
• Work closely with Reo's production staff regarding scheduling, material availability, MOQ's, pricing, short lead time orders, and other customer concerns.
• Other general office administrative tasks.

Required Qualifications

• High School Diploma or equivalent
• Able to work independently and in a team environment.
• Ability to prioritize and stay on task in a fast-paced environment.
• Strong attention to detail (Numerical data especially)
• Strong critical thinking abilities.
• Excellent oral and written communication skills.
• Ability to exercise independent judgment and follow-through on work assigned.
• Must demonstrate organizational skills proficient in Microsoft Office Suite, including Outlook and Excel, and working knowledge of ERP/MRP software.
• Must exhibit relevant and stable work history. We are looking for long-term employees, job-jumpers need not apply.

Preferred Qualifications

• Associate or other post-secondary degree
• 2 years of experience in customer service in a manufacturing environment
• Experience with IQMS/Delmiaworks software preferred.

REO Plastics, Inc is an Equal Opportunity Employer