Customer Service Representative

Job Title: Customer Service Representative

Work Location: 139 Ardelt Avenue Kitchener, ON N2C 2E1

Reporting to: Sales Manager

Compensation: Annual salary

On-site position

F ixed-term employment contract of 8 to 12 months

As a Customer Service Representative , you will be the frontline contact for our valued customers, handling inquiries related to waste management services. You'll play a vital role in providing accurate information, resolving concerns, and ensuring an exceptional customer experience. This role demands strong communication skills, empathy, and quick problem-solving abilities.

Your daily responsibilities as a Customer Service Representative

• Manage inbound customer calls, emails, and inquiries professionally and carefully.

• Provide accurate information on services, pricing, and scheduling.

• Resolve customer issues and ensure their satisfaction.

• Maintain detailed and accurate records of interactions and transactions.

• Collaborate with team members to ensure seamless service delivery.

• Strive to exceed customer expectations and foster a positive team environment.

Our commitment to you:

• Contract: up to 1-year term, with possible permanent term

• Schedule: Monday to Friday, 8:30 AM to 5:00 PM

• Compensation: $45,000 to $50,000 annual salary plus uncap performance-based bonuses

• Benefits: Complete insurance coverage

• Growth: Opportunities for permanent employment, career development, and advancement

• Training: Comprehensive onboarding and ongoing support

• Work Environment: A collaborative, inclusive, and supportive team

• Impact: Make a meaningful contribution to your community and the environment

Your contribution as our Customer Service Representative:

• High school diploma or equivalent (post-secondary education is a plus).

• 2-3 years of experience in a similar customer service role.

• Strong verbal and written communication skills (English).

• Problem-solving and decision-making abilities.

• Proficiency in computer skills, including Microsoft Excel, TRUX, and Salesforce.

• Ability to multitask and manage high call volumes efficiently.

• Positive attitude with a passion for helping others.

Why choosing Waste Connections of Canada for your career? As one of the leaders in waste and recycling management and transportation, we are known for our commitment to the environment and contributing to a more sustainable future. Our mission is to provide innovative and responsible solutions while promoting eco-friendly practices within the communities we serve. At Waste Connections of Canada, we value initiative and creativity, and we are dedicated to providing a respectful and dynamic work environment. Joining our team means being part of a company prioritizing safety, sustainability, and operational excellence.

Waste Connections of Canada is an Equal Opportunity Employer.