Customer Service Representative

Who we Are:

Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions. Catalis has enpowered public servants across the US and Canada to modernize and engage citizens.

Summary:

Responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.

What you Will Do:

• Responsible for answering an average 70 - 100 inbound phone calls daily.

• Required at times to initiate outbound calls to process work.

• Interact directly with the patients, caregivers, physicians or law enforcement official parties in a professional manner.

• Other duties as assigned.

What you Will Need to Succeed:

One year of call center experience, high school diploma or equivalent is required. attention to detail, problem solving, oral communication, judgment, customer service orientation, listening/comprehension, multi-task oriented, keyboard dexterity. Ability to sit for extended periods of time, type on the computer while talking on the telephone with headset.

EEO Statement:

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered on the basis of qualifications, merit and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

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