Customer Service Representative I

The Opportunity: Customer Service Representative I

The Port of Virginia - Virginia Port Authority is seeking a Customer Service Representative to interact with Port of Virginia customers through various forms of communication to provide information in response to inquiries, concerns, and requests about terminal services, procedures, and terminal systems. This individual will follow established customer services policies and record details of customer interactions into relevant software.

What You'll Do: Responsibilities

• Direct requests and unresolved issues to appropriate resource for resolution.

• Record details of customer interactions and action taken into MS Dynamics CRM service platform.

• Follow established customer service policies.

• Enter new customer contact information into MS Dynamics CRM service platform.

• Provide feedback to Customer Service Manager on issues impacting customer service.

• Provide prompt resolution to customer questions, issues, and complaints using various terminal systems as required and/or by telephone or other electronic means.

• Ensures public records and information are managed, maintained, and disposed in accordance to the Library of Virginia retention and disposition schedules and the Virginia Port Authority records management policies and procedures.

• Ensures compliance with all security and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting matter and concerns to Manager.

• Other task and assignments as directed.

Who You Are: Qualifications

• High School diploma or GED equivalent required.

• Experience in a ship line or related industry in customer service setting preferred.

• Experience working with a CRM preferred.

You Should Know: Disclosures

The Port of Virginia is an Equal Opportunity Employer and therefore does not discriminate on the basis of age, sex, race, religion, disability or national origin.

Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history (including references); Criminal history; Driving record; Fingerprinting; drug and alcohol testing, Fit for duty Physical, Other records or information related to the candidate's suitability for the position.

Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card).