Customer Service Representative I

Our client in the insurance industry is seeking a Customer Service Representative I to join their team. As a Customer Service Representative I, you will be part of the Claims Department supporting customers filing claims over the phone. The ideal candidate will have excellent customer service skills, basic problem-solving skills, and experience with Microsoft-based programs and computer products, which will align successfully in the organization.

Job Title: Customer Service Representative I

Location: Miami, FL

Pay Range: $16.00 to $18 per hour

What's the Job?

• Provide front line, direct contact with customers when filing claims over the phone.

• Inform customers of the organization's products and/or services.

• File claims by collecting pertinent information from customers.

• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

• Processes and determines coverage by reviewing forms and other applicable records.

What's Needed?

• High School diploma or GED equivalent

• Minimum of 6 months of customer service experience (Call Center Preferred)

• Excellent verbal and written communication skills

• An acute attention to detail/accuracy and effective note taking/documenting skills

• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

What's in it for me?

• Temp-to-perm opportunity based on attendance and performance

• Training provided on-site for 4 weeks

• Multiple shifts available to fit your schedule

• Opportunity to work with a reputable company in the insurance industry

• Potential for growth and advancement within the organization

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.