Customer Service Representative

Description

The Robert Half Healthcare Practice is working with a local healthcare company in the Greenwood area to add a Customer Service Representative to their team. This is a fully onsite position. The ideal candidate will be an excellent communicator and one who is able to work well with other departments.

Hours: Monday - Friday 8am -5pm

Responsibilities for the position include the following

• Manage Purchase Orders (POs): Ensure timely and accurate processing and management of customer purchase orders.

• Customer Communication: Maintain daily communication with customers regarding PO status, including proactive follow-up and managing deadlines.

• Process Improvement: Actively participate in and adhere to Daily Leader Standard Work to streamline processes and enhance efficiency for each customer.

• Cross-Functional Collaboration: Collaborate effectively with colleagues across Avalign sites, the commercial team, and other relevant departments to ensure customer expectations are met and exceeded.

• Performance Metrics: Achieve key performance indicators (KPIs) related to customer service, order fulfillment, and overall department goals.

Requirements

• Excellent Communication Skills: Strong written and verbal communication, with the ability to actively listen and clearly articulate information.

• Problem-Solving & Troubleshooting: Ability to quickly identify and resolve customer issues, whether over the phone, email, or chat.

• Customer Focus: A genuine desire to help customers and build positive relationships.

• Technical Proficiency: Basic computer skills, including proficiency in email, chat, and relevant CRM/ticketing systems.

• Multitasking: Ability to handle multiple tasks and inquiries simultaneously in a fast-paced environment

*Medical Customer Service experience not required

TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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