Customer Service Representative

Description We are seeking a Customer Service Representative to join our team in the construction industry in Fremont, California. In this role, you will be the primary contact for customers, helping them navigate through the home building process and resolving any queries or concerns they may have. This is a contract to permanent employment opportunity.

Responsibilities

• Serve as the primary point of contact for customer inquiries and provide assistance throughout the home building process.

• Process and manage billing activities, ensuring accurate and timely processing of invoices and payments.

• Resolve any discrepancies in billing and handle account queries.

• Develop and maintain strong client relationships to promote trust and loyalty.

• Provide product and billing information to customers as needed.

• Monitor customer accounts and take appropriate action when necessary.

• Coordinate with the construction department staff and contractors to ensure quality control of finished product.

• Conduct homeowner walk-throughs and provide information on the operation of appliances, heating/cooling systems, and home maintenance.

• Assist in the resolution of any concerns or issues that may arise during the home building process.

• Ensure the delivery of knowledgeable, timely, and detail oriented service to homeowners. Requirements - Minimum of 1 year experience in a customer service role Experience in the construction/contractor industry is a plus but not required - Proven track record of managing customer accounts effectively - Demonstrated ability to ensure high levels of customer satisfaction - Experience providing post-sales support to customers - Excellent communication and interpersonal skills - Proficiency in using customer service software and databases - Ability to work collaboratively in a team environment - Strong problem-solving skills and the ability to handle customer complaints efficiently - Willingness to learn, adapt, and improve existing customer service processes - High school diploma or equivalent; higher degree from a recognized institution is a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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