Customer Service Representative

NowHiring

RICE Services Inc., (A 100% employee-owned ESOP - Retirement Program) is looking to hire an organized, friendly Customer Service Representative to join our team.

Fulltime position, Monday through Friday

WORK EXPERIENCE

• Strong Excel skills
• Construction industry experience a plus
• Knowledge in HVAC is a Plus
• Knowledge in Plumbing Industry is a plus

Responsibilities:

• Processing service request as they come in by phone, email, or text
• Dispatching service calls to the technicians
• Calling the H-O or builder with the eta of Every service all
• Supervise all work orders on the service desk, ensuring there are correct notes and parts ordered.
• Communication with Purchasing Dept re: parts.
• Communication with our repair companies regarding completion of the repairs & issue that may arise
• Sending invoices to the builder client to make sure they are updates on the progress and any changes for each service request
• Staying in contact with our builders for all chargeable work
• Staying in contact with our builder clients to make sure they are updated on the progress and any changes for each service request
• Send photos & work orders for each service call to Abby to process the builder's notification and damage log
• Process returns - gather details and documents needed for Part return.

Requirements:

• Must be able to live and model our core values: Respect, Integrity, Safety and Quality.
  
• Strong worth ethic and have loyalty and integrity
  
• Computer literate with proficiency with Microsoft Office and related spreadsheets and database software.
• Team Player and able to work well under pressure
  
• Must be able to deal effectively with builder representatives, field staff, and other departments.
• Possess excellent customer service skills
• Maintain regular attendance and punctuality
• Requirement – bend and lift minimum of 15 pounds.

It is the policy of Rice Services Inc., NP Mechanical Inc and B2C Mechanical Inc., to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.