Customer Service Representative

Description We are offering a contract for a Customer Service Representative position in Coppell, Texas. As a Customer Service Representative, your role will involve handling customer interactions, managing customer data, and processing orders in a timely and accurate manner.

Responsibilities

• Ensure effective communication with customers through various channels such as phone, online chat, fax, or email

• Manage and update customer data accurately

• Handle customer inquiries regarding order status, product availability, and pricing

• Collaborate with internal departments, including the warehouse, for special orders, rush orders, emergency orders, or order/shipment discrepancies

• Address customer inquiries related to return requests and backorders

• Escalate complex or critical issues to the appropriate level of management professionally

• Strive to meet individual and departmental goals, including call quality, schedule adherence, and average handle time

• Execute additional tasks as assigned by the management. Requirements - Proficiency in answering inbound calls with a patient and detail oriented demeanor

• Proven experience in a call center customer service environment

• Demonstrated ability to provide excellent customer service in all interactions

• Accuracy and speed in data entry tasks

• Ability to handle email correspondence with promptness and detail orientation

• Expertise in managing both inbound and outbound calls efficiently

• Proficient in the use of Microsoft Excel for data management purposes

• Familiarity with Microsoft Word for document creation and editing

• Experience in order entry and its associated software

• Skilled in scheduling appointments, with an emphasis on time management and organization TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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