Customer Service Representative (Bilingual)

Description:

Kocher + Beck USA, L.P., located in Lenexa, KS, is seeking enthusiastic candidates who enjoy a fast-paced environment to join our team! At Kocher + Beck, we believe that delivering our quality products is the result of having the best team. Take this opportunity to join our growing business and contribute to a family-owned business known for its culture and top-quality products.

Position Type + Hours

This is a full-time onsite, salary, non-exempt position. Core hours of work are Monday through Friday, 8am – 5pm.

Job Description

A Customer Service Representative, as part of a team, acts as the coordinator of customers' needs, process orders, sets production schedules, and provides quotes. The team is responsible for managing email inboxes, determining priorities, and working with production teams on urgent requests to ensure customer's needs are met.

Requirements:

Requirements

· Communicate accurate and timely information to varying levels of employees and customers

· Attentive listener

· Aptitude for learning about varying product/s and services

· Organized and has ability to prioritize based on goals

· Dependable and self-motivated

· Strong sense of accountability

· Acts urgently and can meet deadlines

· Organized and have a keen attention to detail

· Competent navigating a computer

· Propose improvements to the overall process

· Responsible for keeping work area clean and free of safety hazards

· Adapt to changes in the work environment

· Manages competing demands

Preferred Skills/Experience

· High school diploma or general education degree (GED)

· Prior customer service is not required but encouraged

· Must be able to convert standard measurements to metric units

· Be competent in:

o Microsoft Access, Word, Excel, Outlook

o Adobe Illustrator

o Corel Draw

o Multi-line phone

Benefits

· 100% Employer Paid Health, Dental and Accident Insurance premiums

100% covered for Employee-only and 75% for Dependent-plus coverage

· Bi-Weekly employer contribution to Health Savings Account

· 401(k), up to 4.5% employer match

· Life Insurance, Short- and Long-Term Disability

· Vacation, Sick Time, and Paid Holidays

· Additional supplemental insurance plans are also offered

Compensation details: 50000-52500 Yearly Salary

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