Customer Service Representative

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website ~~~.

Job Description

Pay Rate: $24.00 to $26.00 per hour.

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

The incumbent is accountable for being the first line of contact for customer concerns.

Primary Duties/Responsibilities:

• Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements.

• Analyze customer billing and payment history.

• Effectively troubleshoots customer inquiries.

• Contacts delinquent customers to make arrangements for payment or discontinuance of service.

• Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action.

• Prepares and maintains records pertaining large and sensitive customers' accounts and billings.

• Provides general clerical support to supervisor prepares and composes letters, memoranda, etc.

• Generates work orders for scheduled appointments and verifies check amounts.

• Maintains telephone logs of incoming calls maintain correspondence log.

• Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service-related correspondence.

• Performs telephone switchboard and dispatcher duties.

• Completes final Read Orders.

• Completes Inspection Orders.

• Completes Turn-On/Turn-Off Orders.

• Creates new accounts for new service.

• Processes Forms (Refunds, Misapplied Payments, Credit).

• Makes appointments to reread meter.

• Commitment to health, safety and protection of the environment : The incumbent supports United Water's commitment to safety by complying with the programs regarding health, safety and protection of the environment. The incumbent demonstrates safe work practices, takes part in safety meetings, and advises the supervisor of any non-conforming conditions.

• Complies with all organization safety procedures.

• Participates on cross-functional teams.

• Performs other projects/tasks/duties as assigned.

Qualifications

Education/Experience/Background:

• High School Diploma/GED is required.

• 2 to 3 years of progressive experience in a Customer Service environment preferred.

Knowledge/Skills/Abilities:

• Excellent oral and communication skills.

• Excellent telephone etiquette to respond to customer inquiries in a calm, professional, and courteous manner yet always keeping Company policies in mind.

• Ability to answer technical inquiries.

• Operate a personal computer and applicable software to enter and compile data and produce statistical reports and correspondence.

• Strong analytical, organizational and PC skills.

• Ability to work independently with limited supervision.

• Ability to operate a variety of office machines and equipment.

• Knowledge of Customer Service policies and procedures.

• Ability to communicate with customers, government officials, co-workers with tact and professionalism.

• Knowledge of water regulatory requirements.

• English usage, spelling, punctuation and grammar.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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