Customer Service Representative

Job Title: Customer Service Representative

Job Description

As a Customer Service Representative, you will be responsible for processing orders, order entry, quoting, and pricing. You will frequently communicate with customers over the phone and follow up on orders via email.

Responsibilities

• Process customer orders accurately and efficiently.

• Handle order entry and maintain customer records.

• Provide quotes and pricing information to customers.

• Communicate with customers via telephone and email.

• Follow up on orders to ensure timely delivery and customer satisfaction.

Essential Skills

• 5 years of experience in customer service.

• Proficiency in call center operations.

• Experience with order entry and inside sales support.

• Strong quoting and pricing skills.

• Proficiency in Excel, including spreadsheet management.

Additional Skills & Qualifications

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

Work Environment

This is a fully on-site position with working hours from 8am to 4:30pm.

The role involves reporting to a supervisor and interacting with a personable team of direct reports.

Pay and Benefits

The pay range for this position is $18.00 - $24.00

• Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baldwinsville,NY.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.