• Customer Service Representative

    XPO, Inc.Ann Arbor, MI 48104

    Job #2806221525

  • Customer Service Representative

    Requisition Id: 376762

    Business Unit: LTL

    Location

    Ann Arbor, MI, US, 48105

    What you'll need to succeed as a Customer Service Representative at XPO

    Minimum qualifications

    • 2 years of customer service experience

    • Strong computer, typing and 10-key skills

    • Experience with Microsoft Office

    • Available to work a variety of shifts, including days, evenings, nights and weekends

    Preferred qualifications

    • Transportation experience

    • Excellent verbal and written communication skills

    About the Customer Service Representative job

    Pay, benefits and more:

    • Full health insurance benefits on day one

    • Life and disability insurance

    • Earn up to 13 days PTO your first year

    • 9 paid company holidays

    • 401(k) option with company match

    • Education assistance

    What you'll do on a typical day:

    • Order stock and any immediate part needs and reconcile special order parts

    • Conduct inventory process such as cycle counts, reconcile and control

    • Assist mechanics with parts and supplies for the shop and equipment

    • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails

    • Check parts for delivery accuracy, check-in parts and store appropriately

    • Process invoices by correcting any issues and submitting for payment as well as communicating payment updates

    • Check and reconcile reserve parts and non-moving parts on a monthly basis

    • Ensure parts room is clean and organized

    • Reconcile and address warranty items

    • Proactively identify orders that are in jeopardy of falling outside of planned events

    • Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions

    • Coordinate requests for service recovery, diversions and special handling

    Customer Service Representatives are required to

    • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

    About XPO

    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

    We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

    All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

    Review XPO's candidate privacy statementhere (~~~) .