Customer Service Manager

Description

We are seeking a Customer Service Manager to join our team, who will be primarily responsible for handling a team and managing communication from North America and Latin America. The role is based in Westen, North Carolina, and offers an exciting opportunity to work in a B2B and B2C environment, serving a diverse range of clients from large corporations to small businesses.

Responsibilities

• Lead a diverse team of customer service professionals

• Manage customer communication across North America and Latin America

• Ensure efficient processing and follow-up of customer orders

• Maintain and monitor customer accounts, taking appropriate action as needed

• Develop and implement strategic customer service initiatives

• Utilize CRM and other manufacturing organizational tools effectively

• Oversee billing functions and manage accounts receivable

• Resolve customer service inquiries in a timely and efficient manner

• Contribute to leadership development and recruitment efforts

• Ensure superior customer service standards are met and exceeded.

Requirements

• Minimum of 5 years of experience in a customer service management role or similar position.

• Proficiency in 3M systems and other relevant software.

• Demonstrated experience with accounting software systems.

• Comprehensive understanding of CRM platforms.

• Proficient in overseeing billing functions.

• Ability to effectively monitor and manage cash activity.

• Skilled in cash applications.

• Strong customer service skills and ability to deliver superior customer service.

• Proven ability to resolve customer service issues effectively and efficiently.

• Experience in customer success management.

• Knowledge of shipping management and related processes.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) .