Customer Service/Coordinator I

Our client is hiring a Customer Service Coordinator in Hanover, PA. This role requires a personable individual who can confidently handle conversations and effectively de-escalate situations before escalating them to the next level of support.

Job Title:Customer Service/Coordinator

Location: Hanover, PA. HYBRID

Pay: $18

Required Skills:

Ideally, 3 years of corporate customer service experience, with the ability to handle 50 calls per day in a call center environment.

Proficiency in basic Excel functions, including spreadsheets and formulas, with the ability to filter large data sets and locate specific data within an Excel worksheet.

General computer skills, such as using MS Office, saving attachments, and adding favorites to the toolbar.

A positive attitude, self-motivation, and the ability to think creatively and problem-solve.

Responsibilities:

This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.

Responsible for customer service tasks such as answering phone calls and emails from IDPs.

This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.

Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.

Document call details into Service Now and call volume can range to 30-50 calls a day - must be willing and able to keep up with that volume!

MUST have strong general MS Office and clerical skills.

Must understand how to save links to browsers in favorites, how to retrieve the links, save images to the computer, work MS TEAMS for video calls, etc.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.