Customer Service Associate

Overview:

Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.

Responsibilities:

• Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.

• Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.

• Phone Support: Answer phone calls professionally, providing information and assistance to callers.

• Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.

• Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.

• Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Qualifications:

• Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.

• Skills:

  • Strong verbal and written communication skills

  • Friendly and approachable demeanor

  • Ability to multitask and manage time effectively

  • Proficiency in using computers and office software

• Attitude:

  • Positive and enthusiastic attitude

  • Commitment to providing excellent customer service

  • Willingness to learn and adapt to new tasks

Working Conditions

• Environment: Primary office and facility environment.

• Physical Activity:

  • Ability to stand, walk, and sit for extended periods.

  • Ability to lift and carry up to 20 pounds occasionally.

• Hours: Ability to work flexible hours, including weekends and holidays, as needed.

Join us and be part of a supportive team that values dedication, customer service, and community engagement. Apply today and contribute to creating a welcoming and enjoyable experience for all our members.