Customer Service Assistant 1

WHAT YOU'LL BE DOING:

These are part-time, intermittent positions that are expected to work no more than 24 hours per week. These position do NOT come with Health Care benefits or have the ability to earn paid time off . These position will work under direction/supervision of the Customer Service Supervisor and will perform the following job duties:

Responsibilities include:

• Fields and responds to inquiries, requests for information and/or complaints from internal and/or external customers received in writing, email, flat mail, telephone and/or other means of communication.
• Researches answers to customer questions, problem solves to identify solutions, provides access to public resources, escalates calls to supervisor, as appropriate.
• Operates personal computer and/or computer terminal to enter, update, correct, remove or send data, retrieve/look-up data to verify/provide information or give status of file or application.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service