Customer Service Agreement (CSA) Coordinator/Earthmoving and Power Systems

Overview:

The CSA Coordinator is responsible for the planning and execution of Customer Service Agreements/Preventative Maintenance contracts and other scheduled preventative maintenance work. The CSA coordinator provides scheduling, communication and support for dispatch of scheduled/recommended preventative maintenance per Caterpillar’s scheduled maintenance work. CSA Coordinator communicates with Customers, Service Technicians, Service Management personnel, Product Support Consultants (PSCs), and our corporate Service Solution Center.

Pay Range: Starting pay range is $25.00 - $29.00 per hour depending on experience.

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast. We offer challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits that include:

• Paid Time Off + 8 company paid holidays

• Health, Dental and Vision insurance

• Disability & Life Insurance Packages

• Competitive Retirement Plan

• Tuition Reimbursement – available to FT employees with 1 year+ of service

Responsibilities:

• Plan, assign and manage CSA schedules for customers.

• Work closely with Service Solutions Center and Product Support Consultants (PSCs) to ensure accuracy of CSA agreements and scheduling.

• Manage CSA work orders including verification of accurate customer information and incremental repairs.

• Review service reports and CAT Inspect electronic documents for completion and accuracy.

• Review and process work orders for closing

• Manage Service and Product Support related documents.

• Monitor WIP and related reports to ensure timely processing of documents.

• Requires exceptional communication with both internal and external customers.

• A tremendous emphasis is placed on follow through and positive attitude. Ability to work effectively under pressure is critical.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or GED equivalent, with college or trade school preferred

• 3-5 years strong customer service experience, preferably in heavy equipment/power generation industry

• Proficient in the use of a computer and related software (Word, Excel, etc.)

• Strong written and verbal communication skills

• Strong problem solving skills and be detailed oriented with a high level of accuracy

• Ability to perform duties with a sense of urgency, exceeding customer expectations

• Ability to work with minimal supervision

• Excellent organizational skills

• Ability to work in a dynamic, fast paced service environment

• Ability to manage a high volume work flow

• Ability to maintain a high degree of confidentiality

Preferred Skills and Competencies:

• Earthmoving products, Paving products, Forestry products, service/maintenance knowledge a plus

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.