Customer Service Agent

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Call Center Agent

Location: Phoenix, AZ, 85007

Duration: 8-Months Contract

Pay Rate: $18 to $20 on W2

Job Description:

Position Overview:

The role involves professionally handling inbound telephone calls related to individual and business tax compliance, delinquencies, and general information requests. Success in this role requires a commitment to serving customers with a positive attitude and a focus on doing the right thing.

Key Responsibilities:

• Answer incoming calls in a fast-paced environment.
• Resolve Tier 1 level issues.
• Review and update taxpayer accounts.
• Verify, gather, and update key information simultaneously.
• Educate taxpayers on online resources and current tax policies.
• Submit requests for payment arrangements.
• Participate in all team engagement activities.
• Meet performance expectations.

Required Skills:

• Strong multitasking abilities.
• Basic proficiency in Microsoft Word, Excel, and Google Workspace.
• Basic math skills (addition, subtraction, multiplication, division).
• Effective communication skills (written and verbal).
• Strong interpersonal skills.
• Ability to retain knowledge easily.
• Creative problem-solving skills.
• Goal-oriented and organized.

Required Experience:

• At least one year in a fast-paced call center

Required Education:

• High school diploma or equivalent.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.