Aerotek • Calgary, AB T1X 0L3
Job #2753637329
Job Title: Customer Experience Representative
Job Description
The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greeting visitors, scheduling, and other clerical duties as directed by the immediate supervisor.
RESPONSIBILITIES
Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department
Furnish shipping and tracing information to customers as required
Maintain damage goods record and back-order logs
Handle returned products efficiently and assure proper credit is given to the customer
Trace orders as required and notify customers of any activity concerning their merchandise
Assure proper invoicing of accounts by verifying computer-generated invoices
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Report customer feedback to management, including any signs of customer dissatisfaction
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Oversee all paperwork associated with orders and maintain the corresponding files
Maintain a current and accurate procedure book which details the processing requirements for each account
Answer phone calls and operate various types of office machines and computers necessary to perform duties
Hard Skills
2+ years of CSR/admin experience
MS Office experience
Excel (data entry)
Soft Skills
Job Type
This is a Contract-to-Hire position with a duration of 6 Month(s).
Work Site
This is a fully on-site position in Calgary, Alberta.
Work Environment
3PL for shell, small warehouse of about 5 people. Will be working on the client experience team with 2 others.
À propos d'Aerotek:
Nous savons qu'il est difficile de trouver du travail, et qu'il est encore plus difficile de trouver un travail enrichissant. Chaque année, Aerotek met en contact plus de 180 000 travailleurs de l'industrie légère et de métiers spécialisés avec plus de 14 000 employeurs, aidant ainsi nos travailleurs à naviguer dans un marché du travail en constante évolution et à trouver des emplois qui correspondent à leurs objectifs, à leurs compétences et à leurs centres d'intérêt. Depuis 1983, nous offrons une variété de possibilités de carrière dans l'industrie nord-américaine, soit des affectations à court terme dans les entreprises du Fortune 500 où vous pouvez développer vos compétences, soit des possibilités à long terme où vous pouvez jouer un rôle important en relevant les défis des entreprises en matière de construction, de fabrication et d'entretien. Notre équipe de plus de 1 500 recruteurs chevronnés, répartis dans plus de 250 bureaux, travaille sans relâche pour permettre à notre main-d'œuvre de s'épanouir. Permettez-nous de nous montrer à la hauteur de vos défis et de mettre à l'épreuve notre philosophie « Notre monde nous tient à cœur » au fur et à mesure que votre carrière évolue.
Aerotek offre un salaire hebdomadaire, des avantages sociaux y compris des soins médicaux, des soins dentaires et des soins de la vue, ainsi qu'un programme d'aide aux employés et un programme de rabais.
La société souscrit au principe d'égalité d'accès à l'emploi et examinera toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, de l'origine nationale, du statut de vétéran, de handicap, de l'orientation sexuelle, de l'identité de genre, de l'information génétique ou de toute autre caractéristique protégée par la loi.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, employee assistance and discount programs.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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