ManpowerGroup • Spring, TX 77381
Job #2752090595
The Airfreight Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each
and every time they engage with. . Specifically, the Customer Care Specialist is part of a team within our
CCL's - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer
service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that
our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able
to execute on our customer behalf.
(provide a summary of the main activities and responsibilities)
Customer Care and
Satisfaction Mgt: ? Pro-actively advise and consult Customers to ensure satisfaction
Shipment Performance
? Monitoring Customer Shipments in order to provide proactive updates to customers
and to problem solve (by collaborating with other stake-holders) in anticipation of a
customer complaint.
Customer
On-boarding:
? Inclusion and transfer of customer requirements into the KN systems (including sold
rates and other agreements) so that Operational Care Centers (OCCs) are clearly
informed about Deliverables
Complaint Management: ? Field Complaint Calls, and provide problem resolution in alignment with stakeholders
? Qualification of customer inquiries, Provision of Quotations within corporate guidelines
for pricing
? Up-selling, and requisite follow up and closure
Operational Relationship Mgt: ? Knowledge exchange with the sales and account management teams
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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