Customer Care Specialist - Airfreight

The Airfreight Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each

and every time they engage with. . Specifically, the Customer Care Specialist is part of a team within our

CCL's - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer

service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that

our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able

to execute on our customer behalf.

MAIN RESPONSIBILITIES

(provide a summary of the main activities and responsibilities)

Customer Care and

Satisfaction Mgt: ? Pro-actively advise and consult Customers to ensure satisfaction

Shipment Performance

Monitoring

? Monitoring Customer Shipments in order to provide proactive updates to customers

and to problem solve (by collaborating with other stake-holders) in anticipation of a

customer complaint.

Customer

On-boarding:

? Inclusion and transfer of customer requirements into the KN systems (including sold

rates and other agreements) so that Operational Care Centers (OCCs) are clearly

informed about Deliverables

Complaint Management: ? Field Complaint Calls, and provide problem resolution in alignment with stakeholders

Quotation Management

? Qualification of customer inquiries, Provision of Quotations within corporate guidelines

for pricing

? Up-selling, and requisite follow up and closure

Operational Relationship Mgt: ? Knowledge exchange with the sales and account management teams

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.