Customer Account Specialist

Description

Scope: This position is responsible for managing the order to invoice process for customers including timely delivery, meeting product requirements and accurate invoicing. This position will work closely with sales and supply chain departments to fully satisfy customer expectations. This individual must provide the highest quality customer service and represent the company in a positive professional manner at all times.

Major Responsibilities/Accountabilities:

• Enter orders received via fax, email and phone into SAP system

• Resolve all non-technical inquires including tracing shipments, providing prices and product availability dates

• Resolve order and service issues by gather and analyzing facts and data to identify immediate solutions

• Enter Customer Feedback Reports

• Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and other required documentation to customers

• Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs

• Coordinate with shipping locations, production planners, transportation and credit to ensure seamless order transactions

• Some export management including: handling Letters of Credit, coordinate bookings with freight forwarders and preparing documentation

• Support order management through customer's portals

• Resolve payment discrepancies and support invoice collections

• Team project work for process improvement

• Call customers to engage on forecast requirements

• Export management including handling Letters of Credit, coordinate bookings with freight forwarders, and preparing documentation

Skills & Qualifications

2+ years of order management experience in a manufacturing environment required, export experience preferred

Experience with an ERP system, SAP experience preferred

Microsoft Word and Excel (pivot tables, formulas, sort/filter)

Positive attitude

Proven oral and written communication with clients

Strong analytical and problem solving abilities

Able to make timely decisions, organized, efficient and demonstrates time management skills

Takes owner ship of issue resolution and is willing to go above and beyond to provide high quality service

Pay and Benefits

The pay range for this position is $20.00 - $24.00

• Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in SAINT LOUIS,MO.

Application Deadline

This position will be accepting applications until Jan 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.