CS Operations Process Lead

Job Description

The NetSuite GBU is seeking a highly motivated, results-oriented professional to join the NetSuite GBU CS Operations team to support Customer Success Operations internal initiatives. This support includes but is not limited to managing projects, business/data analysis, reporting to key stakeholders on progress, developing and/or supporting enablement strategies and tracking KPIs to measure success. This Business Process Lead will interact will all levels of organization members within CS Operations and have responsibility for coordinating cross-functionally at times with the internal organizations we support to ensure project success.

Qualifications

• Bachelor's degree in Business or related field preferred

• Lean Six Sigma certification or equivalent experience a plus

• Project Management experience required

• 2+ years of Operations, Project Management, Professional Services Consulting, experience or equivalent

• Knowledge of NetSuite preferred

• Must be detail oriented and highly organized with sound decision making skills

• Excellent collaboration, communication and interpersonal skills required

• Intermediate to Advanced knowledge of MS Word, Excel and PowerPoint required

• Experience with complex data analysis using Excel pivots and functions required

• Knowledge of MS Project and other project management tools preferred

• Strong presentation skills required using PowerPoint

• Ability to create process flow diagrams in Visio or other software applications

• Excellent written and verbal communication skills

• Effective time management and organizational skills

Career Level - IC2

Responsibilities

• Lead internal projects within our CS Operations organization

• Review existing processes and identify gaps

• Gather, analyze, and translate data to support recommendations and address gaps

• Present process recommendations to relevant stakeholders for buy in/alignment

• Lead projects involving cross-functional teams and coordinate projects/activities that align with overall CS Operations departmental goals

• Create detailed project plans to ensure projects stay on track; Drive project deliverables with minimal supervision

• Work with management and project stakeholders to prioritize and manage multiple projects at once with competing due dates

• Work with respective teams on process adoption and enable teams as appropriate

• Implement change management strategies to gain adoption, reduce resistance and encourage end user acceptance

• Develop KPIs with relevant stakeholders to measure project success

• Liaise/build relationships and support collaboration within CS Operations

• Create/Support development of key reports for Executive Leadership and Managers

• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, evolving work environment

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $44,000 to $96,000 CAD per annum

US: Hiring Range: from $27.02 to $54.13 per hour; from $56,200 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**