Creative Hub and New Artist Salon Manager

POSITION TITLE: Creative Hub and New Artist Salon Manager

SUPERVISOR: Director of Operations

Summary:

The main responsibility of this position is to provide outstanding customer service, both internally for Juut employees and externally for visitors and guests. Key accountabilities of this position include keeping the Creative Hub and New Artist Salon organized and running smoothly, and ensuring all visitors are warmly welcomed. This position includes an in-depth knowledge of salon and Juut Creative Hub Center operations, inventory and use of SpaBiz as well as the ability to work well with others at the Creative Hub and within all salon locations. They will also live and demonstrate the Juut Guiding Principles and Beliefs, utilize these in the performance of their job, and are a Daymaker in every moment.

DAYMAKING

• Know, believe in & follow through of Company purpose, mission, values, beliefs & guiding principles.

• Be a passionate expert: always continue to learn, serve guests and employees consistently, and always maintain integrity.

• Make a genuine connection: always be authentic, respectful, compassionate and fully present.

• Inspire an encore: always go above and beyond to give each guest and employee an unforgettable experience and maintain enthusiasm and confidence.

Job Requirements

Creative Hub Manager

• Greet all visitors, offer beverage, seat, and contact appropriate department to notify of visitor.

• Hold the calendar for, organize, plan, and execute Creative Hub events, classes, and meetings.

• Organize, monitor the supply of, purchase, and receive office and building supplies.

• Maintain To Do list of any building repair or improvement needs in partnership with Maintenance Manager.

• Assist in maintaining organization and cleanliness in shared areas of the Creative Hub.

• Fulfill book orders to salons and third parties. Monitor book inventory.

• Process online and phone gift card purchases, respond to gift card balance inquiries and research online and guest gift card issues.

• Schedule couriers when requested or needed.

• Receive and distribute orders and deliveries as needed.

• Manage Creative Hub budget.

• Education Event Coordination, including but not limited to:

  1. Coordinate all event needs (lighting, sound, tools, models, etc.)

  2. Develop sell sheets for the events/classes

  3. Class/event communication (email, communication power point, slack)

  4. Facilitate the booking of guest artists & educators

  5. Facilitate and track class sign ups

  6. Pulse out inspirations to attend – videos, testimonials, etc.

  7. Communicate with the attendees as needed

  8. Order and gather all supplies for the events/class

  9. Attend, setup, and tear down the event/class

  10. Ensure all persons sign in and that the sign in sheet is provided to payroll

  11. Ensure all educators ang guest artists are compensated per agreement

  12. Facilitate all class evaluations

  13. Book air & travel arrangements, where required and approved

• Facilitation of Education Reimbursement Program

• Other duties as assigned.

New Artist Salon Manager

• Salon Operations

  1. Promote and monitor highest standard of guest service among staff through training, daily feedback, and by instilling in all employees the importance of customer service by acting as a positive role model in a professional way, both in actions and dress code.

  2. Inspire the new artists to achieve their goals

  3. Perform daily huddles with new artists on guest days to establish goals for the day.

  4. Address all guest questions or concerns; be the point of contact for escalations.

  5. Ensure guests are happy with their experience & service, in conjunction with educators.

  6. Provide feedback to the education team regarding service failures or guest concerns, and communicate back to the guest with a proposed resolution.

  7. Attend leadership and/or education meetings.

  8. Approve employee timecards and tip reports for payroll.

  9. Work with the Guest Service team to manage artist books as needed.

  10. Work with Marketing and Call Center Management to improve productivity as needed.

  11. Maintain New Artist Salons station blueprint.

  12. Manage New Artist Salon budget.

• Facility

  1. Maintain the appearance of all guest areas. Dust shelves, water plants and perform other basic housekeeping duties as needed.

  2. Ensure proper inventory levels for the New Artist Salon through the placement of Aveda and non-Aveda orders, salon/office supplies and cycle counts.

  3. Ensure the FOH schematics for retail are properly set and maintained.

• New Artists

  1. Assist in the onboarding and salon placements of New Artists

  2. Facilitate salon shadow day schedules with salon managers.

  3. Ensure new artists have the information and tools they need for their salon placement.

  4. Coach new artists to specified behaviors, benchmarks and metrics.

  5. Document any disciplinary action for employee file.

  6. Prepare and deliver weekly New Artist Scoreboard

• Guest Service

  1. Ensure proper training for and evaluations of Guest Service Specialists when hired and throughout employment, moving employees through appropriate levels and assigning appropriate increases per written standards.

  2. Work with the HR Department in the hiring and termination process of guest service.

  3. Ensure balanced coverage of the desk by the guest service team, filling hours as needed.

  4. Manage guest service budget.

Brand Representation

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes initiative on job functions and creates better ways to complete tasks and processes

• Outstanding customer service and communication skills

• Ability to multi-task in a fast-paced environment

• Ability to accept and adapt to change

• Computer proficiency

• Strong Microsoft Office skills

• Availability to work set schedule:

  • Regular work schedule

    • 9:30am - 6:00pm Tuesday, Wednesday, Friday

    • 11:30am – 8:00pm Thursday

    • 8:30am – 5:00pm Saturday

  • Need to be available on Sundays and Mondays when classes are occurring (regular schedule will flex to accommodate)

• Ability to interact in a positive and productive manner while fostering a team-based environment

• Uncompromising integrity and ethical behavior

• Strong organizational and time management skills

• Drive to show above and beyond, exceptional service everyday

Education/Training/Experience

• Education: High School Diploma or equivalent required. Industry-related certificate or 2-year secondary school degree required.

• Experience working with SpaBiz or similar scheduling/point of sale/inventory system required.

• Exposure to salon, cosmetics, or like retail business preferred.

• Two+ years’ experience managing retail employees, 20+ preferable, OR completed college degree in business, management, hospitality, or similar program.

Physical Requirements

While performing the duties of this job, the employee will be required to:

• Walk, sit, bend and squat

• Talk and hear

• Grab, pull or bend items

• Lift and/or carry up to 55 lbs.

• View items at a close and distant range

• Stand for extended periods of time

• Use computers for extended periods of time

Working Conditions:

• Office Environment

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.