Corporate Order Specialist - INT Canada

Job Description

In this role, you will collaborate with both internal and external partners to provide comprehensive account support, including problem resolution, research, and analysis. Your responsibilities will encompass account maintenance, order processing, user security, report generation, reconciliation, funding, and billing. You will need to be highly responsive to emails and chats, using available tools to manage appointments and priorities efficiently. Additionally, you will process customer requests with minimal assistance, train customers on functionality, and stay updated on product and system changes. You will identify and address process issues, master complex back-office tasks, and proactively seek and act on customer-impacting information. As a liaison in a cross-functional team, you will work closely with the Finance and Tech Teams on various projects, enhancing the brand experience for major industry players. You will also support associates with questions and email escalations, manage large volume purchase orders, and complete special projects as assigned. This role offers growth opportunities within an emerging business group. This is a 3-6 month contract with the possibility of converting full time.

Initial In-Person training in office for approximately 2 weeks

Monday Friday 9AM 5PM PST

Post Training, hours will shift to 2PM 10PM PST Sunday Thursday - Remote

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

Associate or Bachelors degree preferred or 2-4 years of customer service experience in a related field.

Proficiency with Microsoft Office applications, specifically Excel (pivot tables, lookup functions) and Word.

Experience using CRM applications such as Jira, Salesforce, Service Cloud, Zendesk,

Demonstrated strong communication and interpersonal skills and analytical skills; attention to detail and follow-up skills. Demonstrates exceptional multi-tasking skills.

An entrepreneurial mind-set. Can streamline processes and work cross-functionally to solve problems quickly in a fast-growing department.

Superior customer service skills are required, with the ability to react quickly and decisively to resolve client/customer issues in a professional manner. Customer service manager

Order fulfilment

Process improvement null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.