Coordinator Sales

Position Title

Sales/Catering Coordinator

Hotel Level

Job Code

193772

Department

Banquet Catering/Marketing

FLSA

Non-Exempt

Typically Reports To

Director Sales & Marketing

Job Band

H08

JOB OVERVIEW

Coordinate services for clients and in-house guest and provide administrative and sales support for the department.

DUTIES & RESPONSIBILITIES:

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.

• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.

• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.

• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

• May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.

• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English.

This job requires ability to perform the following

• Frequently standing up and moving about the facility

• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds Communicating with customers, employees, and third parties

• Use a keyboard to generate correspondence, reports, etc. Handling objects, products and computer equipment

Other

• Communication skills are utilized a significant amount of time when interacting with clients and guests.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• May be required to work nights, weekends, and/or holidays.

Work Area: Sales Office

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Employee Name (Print) Employee Signature Date

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Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.